Patient Information
Information at your fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
- Fees
Billing Policy
We are a bulk billing practice to patients holding a valid Medicare card. Some services are excluded and an out of pocket expense will apply. Fees will vary depending on the service.
The following fees apply to patients who do not hold a Medicare card or OSHC/OVC membership, the following fees do apply;
- Short consultation — $50
- Standard consultation — $75
- Long consultation — $120
- Prolonged consultation — $150
Home visits and additional services will attract out of pocket fees. The fees may vary depending on the complexity of the service and procedure required.
Accreditation
We have been accredited to the standards required by the Royal Australian College of General Practitioners (RACGP).
Accreditation demonstrates that:
- We respect the rights and needs of our patients
- We apply accredited practice system
- We are committed to improving patient outcomes.
- We have quality communication between patients, doctors and the Service.
- We are committed to ongoing education
Privacy
We take the privacy and security of your information seriously. Our clinic is equipped to protect the confidentiality and privacy of your health records.
The Practice acknowledges patients may request access to their medical records. Patients are encouraged to make this request in writing, and the Practice will respond within a reasonable time. The Practice will take reasonable steps to correct personal information where it is satisfied they are not accurate or up to date. From time to time, the Practice will ask patients to verify the personal information held by the Practice is correct and up to date. Patients may also request the Practice corrects or updates their information, and patients should make such requests in writing.
Appointments
New Patients Welcome
Our practice is appointment based, however we always welcome and accommodate walk-in patients. Our standard consultations are up to 10 minutes.
Our practice is appointment based, however we always welcome and accommodate walk-in patients. Our standard consultations are up to 10 minutes.
Practice Policies
Afterhours Consultations
Aya Family Healthcare After Hours provides access to bulk billed in-home after-hours medical care for patients who cannot contact their regular GP, please contact (02) 8215 0083.
After-Hours Clinic/GP: For non-urgent illnesses that require attention after business hours, please contact (02) 8215 0083.
Emergency Department (000): For life-threatening conditions such as chest pain, severe burns, or difficulty breathing.
Results
For their test results, all patients are encouraged to see their normal GP (since the treating doctor and other doctors at AMDS do not provide continuity of care) (as all request forms are copied to the patients regular GP). If the results are abnormal or life-threatening, our clinical staff will contact the patient to verify if they have seen their regular GP, and if not, they will be sent to see their regular GP or any other GP in AMDS to discuss the results.
Correspondence
Electronic medical information is transmitted via encrypted format using secure messaging software. Printed medical information is mailed through the secure post (i.e., with a tracking number). Patient diagnostic correspondence and results, whether in electronic or hard copy format, are always forwarded to the relevant doctor. The word “Confidential” is written on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.
Communication Assistance
Information: Our GPs do not take phone calls during consultation hours. Staff will take a message and pass message to GP to return calls. We do not communication with patients via email.
Complaints
All suggestions and complaints are promptly addressed. Every member of our practice team is trained to deal with complaints as they arise.
If the matter cannot be resolved, the patient is advised about how to contact the external health complaints agency in New South Wales.
Health Care Complaints Commission (HCCC)
Telephone: (02) 9219 7444 / 1800 043 159 (Toll Free in NSW)
Web: www.hccc.nsw.gov.au
Complaints that relate to privacy issues or concerns that cannot be resolved internally are to be directed to the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Telephone: 1300 363 992
Postal Address: GPO Box 5218, Sydney NSW 2001
Web: www.oaic.gov.au
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Planning Ahead
(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)
Chronic Disease
Mental Health
Preventative Health & Lifestyle
Women’s Health
FAQ
Is Aya Family Healthcare After Hours a Bulk Billing Practice?
We are a bulk billing practice to patients holding a valid Medicare card. Some services are excluded and an out of pocket expense will apply. Fees will vary depending on the service.
The following fees apply to patients who do not hold a Medicare card or OSHC/OVC membership, the following fees do apply;
- Short consultation — $50
- Standard consultation — $75
- Long consultation — $120
- Prolonged consultation — $150
Home visits and additional services will attract out of pocket fees. The fees may vary depending on the complexity of the service and procedure required.
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
Please use the online booking button on this page or call the practice on 02 8215 0083 to make an appointment.
What should I bring to my appointment?
Please bring:
- Photo ID
- Medicare card
- Any concession cards
