Aya Family Healthcare After Hours is an accredited practice and ensures you can access appropriate healthcare when you need it most. You come first, which is why you are at the heart of what we do. Your health is our priority and we are committed to providing you with quality and accessible healthcare when your usual general practice is unavailable.
We take the privacy and security of your information seriously. Our clinic is equipped to protect the confidentiality and privacy of your health records.
The Practice acknowledges patients may request access to their medical records. Patients are encouraged to make this request in writing, and the Practice will respond within a reasonable time. The Practice will take reasonable steps to correct personal information where it is satisfied they are not accurate or up to date. From time to time, the Practice will ask patients to verify the personal information held by the Practice is correct and up to date. Patients may also request the Practice corrects or updates their information, and patients should make such requests in writing.
We have been accredited to the standards required by the Royal Australian College of General Practitioners (RACGP).
Accreditation demonstrates that:
- We respect the rights and needs of our patients
- We apply accredited practice system
- We are committed to improving patient outcomes.
- We have quality communication between patients, doctors and the Service.
- We are committed to ongoing education
The following fees apply to patients who do not hold a Medicare card or OSHC/OVC membership, the following fees do apply;
- Short consultation — $50
- Standard consultation — $75
- Long consultation — $120
- Prolonged consultation — $150
Home visits and additional services will attract out of pocket fees. The fees may vary depending on the complexity of the service and procedure required.
Information: Our GPs do not take phone calls during consultation hours. Staff will take a message and pass message to GP to return calls. We do not communication with patients via email.
For their test results, all patients are encouraged to see their normal GP (since the treating doctor and other doctors at AMDS do not provide continuity of care) (as all request forms are copied to the patients regular GP). If the results are abnormal or life-threatening, our clinical staff will contact the patient to verify if they have seen their regular GP, and if not, they will be sent to see their regular GP or any other GP in AMDS to discuss the results.
All suggestions and complaints are promptly addressed. Every member of our practice team is trained to deal with complaints as they arise.
If the matter cannot be resolved, the patient is advised about how to contact the external health complaints agency in New South Wales.
Health Care Complaints Commission (HCCC)
Telephone: (02) 9219 7444 / 1800 043 159 (Toll Free in NSW)
Complaints that relate to privacy issues or concerns that cannot be resolved internally are to be directed to the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Telephone: 1300 363 992
Postal Address: GPO Box 5218, Sydney NSW 2001